Terms of Service

Effective November 10, 2026

These terms are an agreement between DocuMit LLC, a Washington limited liability company (“DocuMit,” “we,” “us”), and the company that uses DocuMit (“your company,” “you”). They cover the DocuMit app at documitigation.com and its phone, tablet and computer versions (the “service”). If your company has a signed order form or agreement with us, that document controls where it differs from these terms.

How you agree. You agree to these terms by ticking the box and choosing Agree and continue in DocuMit, by signing an order form that refers to them, or by using DocuMit. A company admin who agrees does so for their company and confirms they have the authority to. Each person who signs in also agrees to follow these terms when using DocuMit. We keep a record of who agreed, to which version, and when.

1. What DocuMit does, and what it doesn’t

DocuMit is software for water mitigation and restoration companies to document jobs: rooms and sketches, moisture and atmospheric readings, equipment, photos, notes, checklists, schedules, estimates and reports. DocuMit is a documentation tool. Your company and its people are responsible for the work on each job, the professional judgments behind it, and what you send to customers, adjusters and carriers.

Drying targets, equipment suggestions, estimates, price lists, room sizes from scans and other calculations are aids. They are not a substitute for a trained technician’s judgment, the industry standards your company follows, or your own checks.
DocuMit doesn’t give insurance, legal, engineering, health or safety advice. We aren’t responsible for whether a carrier pays a claim, how much it pays, or for any dispute with a customer, adjuster or carrier.
We aren’t responsible for the condition of any property, for water damage, mold or other harm at a job, or for the work your company does.
MitAI, DocuMit’s AI assistant, can be wrong. Its photo descriptions, meter readings read from photos, answers, drafts (such as loss notices, drying summaries, rebuttal responses and emails), suggested line items and translations are starting points. Check them before you save, send or rely on them; what your company sends is its own.
The rebuttal library, the statutes and bulletins it cites, and the letters DocuMit drafts from them are general information, not legal advice. Laws and carrier guidelines change; check the current text and ask your own lawyer before relying on them.
If your company uses accounts receivable, DocuMit records invoices, payments and adjustments and can send them to the accounting software your company connects. It doesn’t collect or send money. Your company is responsible for its books, including what syncs to them.
If your company turns on the time clock or payroll, DocuMit adds up hours and pay from the rules your company sets. It doesn’t file taxes or send money. Your company is responsible for its pay rules, for checking every pay run, for following wage and hour laws, for taxes, and for paying its people.

2. Accounts

Your company admin creates accounts for your team and controls their roles. You are responsible for who you give access to and for removing access when someone leaves.
Each person keeps their own password private and uses their own account. Your company is responsible for everything done under its accounts.
If you use DocuMit through your employer, your employer controls your account and the work records you enter for it. DocuMit isn’t your employer. Questions about your hours, pay or job records go to your employer.
Tell us right away at support@documitigation.com if you believe an account has been used without permission. We will help you lock it down.

3. Data

Your data belongs to your company. Everything your company puts into DocuMit (job records, photos, documents, signatures, notes, price lists and settings: “your data”) belongs to your company. You give us a worldwide, royalty-free permission to host, copy, process, back up, send and display your data as needed to run DocuMit for you (including through the service providers named in our Privacy Policy, such as the AI provider behind MitAI and the accounting software your company connects), keep it secure, support you, and meet our legal duties. We will not sell your data, use it to advertise to anyone, or use it to train artificial intelligence models.

Usage information and statistics. We collect information about how the service is used, such as which features are used, how fast it runs, errors and security events. We may use it, and statistics combined from many companies that don’t identify your company, your people or your customers, to run, secure, support and improve DocuMit. These statistics and our own records belong to us.

Records we keep. We may keep account and billing records, records of who agreed to these terms, security logs, and any data we are legally required to keep or that is subject to a legal hold, for as long as the law requires or as needed to resolve disputes, enforce these terms, or protect DocuMit, its customers or the public. Copies in backups are kept until the backups cycle out.

Legal requests. We may disclose information when the law requires it, such as a subpoena or court order. We will tell your company first unless the law forbids it.

Your responsibilities. You are responsible for your data: for its accuracy, and for having the right to collect and store it, including information about homeowners, tenants, employees and properties. You are responsible for getting any permissions the law requires (for example, before taking photos inside someone’s home or collecting a signature), including for sending that information to the AI provider behind MitAI or to your accounting software when your company uses them. DocuMit isn’t your official record-keeping system. Export and keep your own copies of the records your company must keep, such as job files, timecards and pay records.

Feedback. If you send us ideas or suggestions, we may use them freely, without owing you anything.

4. Using DocuMit responsibly

You agree not to:

use DocuMit for anything illegal, fraudulent or misleading, including false documentation of work, conditions, readings, equipment or signatures;
share accounts, or let anyone outside your company use DocuMit through your accounts;
try to get into other companies’ data, test or break our security, scrape the service, or overload it;
copy, resell, reverse engineer or build a competing product from DocuMit;
upload malware, or content that is unlawful, harassing, or that you don’t have the right to share.

Suspension. We may suspend or limit an account, or your company’s access, if fees are more than 15 days overdue after we tell you, if these terms are broken, or when needed to protect the service, other customers, the public, or to follow the law. When we can, we will tell your company admin first and give you a chance to fix the problem.

5. Electronic signatures

When DocuMit collects a signature on a device (for example a work authorization), it records the signer’s name, the signature, the date and time, the document wording they saw and who on your team collected it. Your company is responsible for the wording of its own forms and for making sure an electronic signature is appropriate and valid for each use. We don’t promise that a particular form or signature will be enforceable.

6. Fees

Fees, the number of users and the billing period are set in your order or by written agreement with us. We will give at least 30 days’ notice before any price change. Fees don’t include taxes; you pay applicable taxes. Fees already paid aren’t refundable unless your order says so or the law requires it.

7. Beta features

Features marked as a beta (for example the time clock, payroll and chat) are early versions. They are provided “as is”, may have mistakes, and may change or end. Check their results, especially hours and pay, before you rely on them.

8. Other services and app stores

DocuMit uses other companies’ services, such as hosting, email and text message delivery, map pictures, the AI model behind MitAI (Claude, by Anthropic) and the accounting software your company connects (QuickBooks Online or Xero), and runs on platforms made by others, such as Apple, Google and Microsoft. We aren’t responsible for those services or platforms, or for websites and apps you open from DocuMit.

If you get DocuMit from Apple’s App Store: these terms are between you and DocuMit, not Apple. Apple isn’t responsible for DocuMit, its content, support or maintenance, or any claim about it (including product liability, legal compliance or intellectual property claims). Apple’s standard license for apps also applies to your use of the app. Apple and its subsidiaries may enforce these terms as they relate to the app. The same applies to Google Play and Microsoft for their stores.

9. Our commitments

Security. We protect your data with encryption in transit (HTTPS), hashed passwords, optional two-step sign-in, separation between companies, and access limited to the people who run DocuMit.
Backups. We back up your data every night and keep copies in more than one place. Backups are a safeguard, not a promise that no data will ever be lost.
Support access. We only open your company’s data to help you, to fix a problem, to keep the service secure, or when the law requires it, and every such view is logged.
Notice of problems. If we learn of a security incident that affects your data, we will tell your company admin without undue delay and work with you on it.
Changes. We keep improving DocuMit and may change or remove features. If we remove a feature your company depends on, we will tell you ahead of time.

10. Leaving DocuMit

You can stop using DocuMit at any time. We may end your company’s use if these terms are seriously broken and not fixed within 30 days of our notice, or with at least 60 days’ notice if we stop offering DocuMit.

When you ask, up to 30 days after your account closes, we will give you a copy of your data (job records, photos and documents) in common formats. After that, we will delete your data from the live service within 30 days, and it will be gone from our backups within the following 30 days, except the records described in section 3 under “Records we keep.” Each person can also delete their own account in Settings, as described in our Privacy Policy.

11. Warranty disclaimer

We work hard to keep DocuMit running and accurate, but it is provided “as is” and “as available.” To the extent the law allows, we make no warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don’t promise that DocuMit will be uninterrupted, error-free or secure, that data will never be lost or damaged, that it will work offline or sync in every situation, or that calculations, estimates, reports or scans will be correct. Keep your own judgment in the loop, and check reports before you send them.

12. Limits on liability

To the extent the law allows:

Neither side is liable to the other for indirect, incidental, special, punitive or consequential damages, or for lost profits, revenue, business, goodwill or data, or for denied or reduced insurance claims, even if told they were possible.
DocuMit’s total liability for all claims about DocuMit or these terms is limited to the greater of the fees your company paid DocuMit in the 12 months before the claim, or $100.
These limits don’t apply to a party’s fraud or willful misconduct, or to your company’s duty to pay fees or its obligations in section 13.

13. Your company’s responsibility for claims

Your company will defend DocuMit LLC and its members, managers and employees against any claim by someone else, and pay the resulting costs, damages and reasonable lawyers’ fees, when the claim comes from: your data; the work your company does or documents; your company’s dealings with its customers, adjusters, carriers or employees (including pay and hours); your company’s or its people’s use of DocuMit in breach of these terms; or your company’s breaking the law. We will tell you promptly about such a claim and let you control the defense. You won’t settle a claim in a way that admits fault for us or requires us to do something without our written consent.

14. Disputes

Talk first. Before starting a lawsuit, the side with the complaint will email the other a description of it, and both sides will try in good faith to settle it for 60 days. Either side may still go to court sooner to stop misuse of the service or its data.
Law and courts. These terms are governed by the laws of the State of Washington, USA, without regard to its conflict of law rules. Disputes will be handled only in the state or federal courts located in Washington, and both sides agree to those courts.
One by one. To the extent the law allows, claims will be brought only individually, not as part of a class or group action.
Time limit. To the extent the law allows, a claim about DocuMit or these terms must be brought within one year after it arose.
Lawyers’ fees. The side that wins a lawsuit about these terms may recover its reasonable lawyers’ fees and costs.

15. Changes to these terms

When we update these terms, we will post the new version here with a new effective date. For material changes, we will tell your company admin at least 30 days before they take effect, unless a change is needed sooner to follow the law or keep the service secure. DocuMit will ask everyone to agree to the new version the next time they open it. Using DocuMit after the new version takes effect also means you accept it.

16. General

These terms, our Privacy Policy and any order form are the whole agreement between us about DocuMit.
If any part of these terms can’t be enforced, it will be changed only as much as needed to make it enforceable, and the rest stays in effect. Not enforcing a part of these terms isn’t a waiver of it.
You may not transfer these terms without our written consent. We may transfer them to a company that takes over DocuMit or its business.
Neither side is responsible for delays or failures caused by events outside its reasonable control, such as outages of the internet or of the services we use, natural disasters, or acts of government.
We send notices by email to your company admin or your company’s contact email, or in DocuMit. You send notices to support@documitigation.com.
We are independent of each other: these terms don’t create a partnership, employment or agency relationship.
Sections 1, 3, 6 and 10 to 16 continue after these terms end.

Questions: support@documitigation.com.